Terms of service

General Terms and Conditions

TISSO Naturprodukte GmbH · Last updated: 07/2026

§ 1 Scope

  1. Deliveries and services provided by TISSO Naturprodukte GmbH are governed exclusively by the following General Terms and Conditions. TISSO Naturprodukte GmbH generally does not recognise any deviating terms and conditions put forward by consumers or businesses, unless TISSO Naturprodukte GmbH expressly agrees to such terms and conditions in writing. Verbal undertakings and ancillary agreements between TISSO Naturprodukte GmbH and customers, in addition to these General Terms and Conditions, must be confirmed in writing by TISSO Naturprodukte GmbH. The same applies to any amendments or additions to these General Terms and Conditions.
  2. For the purposes of these General Terms and Conditions, a "consumer" is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their self-employed professional activity. An "entrepreneur" for the purposes of these General Terms and Conditions is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, is acting in the course of their commercial or self-employed professional activity.

§ 2 Conclusion of the Contract

  1. The presentation of products in the online shop does not constitute a legally binding offer, but rather a non-binding invitation to place an order. By clicking on the "Place order with obligation to pay" button or a similarly unambiguous button, the customer submits a binding offer to conclude a contract for the goods contained in the shopping basket. Orders may also be placed by email, telephone or post.
  2. Before submitting the order, the customer may review and correct their details. The product information, prices, delivery charges, payment methods, delivery terms and, in the case of savings plans, the minimum term, number of deliveries, discount and cancellation terms as displayed during the ordering process shall be decisive.
  3. When ordering alcoholic beverages, by submitting the order the customer confirms that they have reached the minimum age required by law and undertakes to ensure that either they or an adult authorised by them is permitted to take delivery of the goods.
  4. Acceptance of the offer by TISSO Naturprodukte GmbH takes place by means of an express order confirmation in writing, a dispatch confirmation or the delivery of the goods. In the case of savings plans, acceptance takes place at the latest upon the first dispatch confirmation or the first delivery.

§ 3 Delivery and Availability of Goods

  1. Delivery shall be made to the delivery address specified by the customer in accordance with the delivery terms set out during the ordering process. In the case of consumers, the risk of accidental loss or accidental deterioration of the goods shall not pass to the customer until the goods have been handed over to the customer or to a person authorised to receive them on the customer's behalf. If the customer is a business, the risk shall pass to the customer at the latest upon handover of the goods to the carrier.
  2. The delivery time is as specified in the relevant quotation or during the ordering process. In the case of savings plans, deliveries are made monthly on the regular dispatch or trigger date shown in the ordering process, the customer account or the order confirmation, plus the specified delivery time.
  3. In order to fulfil the delivery obligation, the customer must fulfil their obligations in a timely and proper manner. We reserve the right to raise the defence of non-performance of the contract.
  4. TISSO Naturprodukte GmbH expressly reserves the right to make partial deliveries and to invoice for them.
  5. If the customer is a business, agreed delivery dates shall be deemed to have been met if the ordered goods were handed over to the carrier on the agreed delivery date, unless otherwise agreed. The statutory provisions apply to consumers.
  6. If the carrier returns the dispatched goods to TISSO Naturprodukte GmbH because delivery to the customer was not possible, the customer shall bear the costs of the unsuccessful delivery. This shall not apply if the customer validly exercises their right of withdrawal, if they are not responsible for the circumstances that led to the impossibility of delivery, or if they were temporarily prevented from accepting the service offered, unless TISSO Naturprodukte GmbH had given them reasonable prior notice of the service. The following also applies to savings plans: if the customer fails to accept a delivery under a savings plan without a valid reason, or if they culpably prevent delivery, the contractual obligation to accept and pay remains unaffected. TISSO Naturprodukte GmbH is entitled to claim reimbursement for the additional expenses incurred as a result, in particular return, storage, processing and re-dispatch costs, in accordance with the statutory provisions. Further deliveries may be suspended until it is clarified whether the customer is prepared to accept the goods and until any outstanding claims have been settled.
  7. Collection by the customer is not possible for logistical reasons.
  8. If the goods specified by the customer in the order are only temporarily unavailable, TISSO Naturprodukte GmbH shall notify the customer of this without delay in the order confirmation. In the event of a delivery delay of more than two weeks, the customer shall be entitled to withdraw from the contract. TISSO Naturprodukte GmbH may withdraw from the contract provided that it is not responsible for the unavailability and that it informs the customer of this without delay.
  9. If the goods specified by the customer are permanently unavailable, TISSO Naturprodukte GmbH shall notify the customer of this without delay in the order confirmation. In this case, TISSO Naturprodukte GmbH shall refrain from issuing a declaration of acceptance; in such circumstances, no contract shall be formed.
  10. If the customer is in default of acceptance or culpably breaches their other obligations to cooperate, TISSO Naturprodukte GmbH shall be entitled to claim compensation for the loss incurred in this respect, including any additional expenses. We reserve the right to make further claims.
  11. Insofar as the underlying contract of sale is a fixed-date transaction within the meaning of Section 286(2)(4) of the German Civil Code (BGB) or Section 376 of the German Commercial Code (HGB), the statutory liability provisions shall apply. This shall also apply where, as a result of a delay in delivery for which TISSO Naturprodukte GmbH is responsible, the customer is entitled to assert that they no longer have an interest in the further performance of the contract.
  12. The risk of accidental loss or accidental deterioration of the goods passes to the customer at the point in time at which the customer is in default of acceptance.

§ 4 Prices and Terms of Payment

  1. All prices quoted by TISSO Naturprodukte GmbH include the applicable statutory value added tax. Shipping costs are not included in the price. These are stated separately in the relevant product description.
  2. The prices stated in the online shop at the time of ordering shall apply. We reserve the right to correct any errors or obvious input mistakes. If, due to an obvious pricing or calculation error, no contract is concluded on the incorrectly stated terms, TISSO Naturprodukte GmbH shall inform the customer of this without delay.
  3. The purchase price is payable in full upon delivery, unless otherwise agreed in writing.
  4. The customer has a choice of various payment methods, which are listed in the TISSO Naturprodukte GmbH online shop. There is no entitlement to use a specific payment method. If payment in advance has been agreed, payment is due immediately upon conclusion of the contract. Where payment is made using a payment method offered by PayPal, the payment will be processed via PayPal. If the "purchase on account" payment method is selected, the purchase price is due once the goods have been delivered and invoiced. In this case, the purchase price must be paid in full within 14 days of receipt of the invoice, unless otherwise agreed. The following also applies to savings plans: If PayPal is selected as the payment method, payment via PayPal will only be made for the first delivery. Payments for subsequent deliveries will be made by invoice, where indicated during the ordering process. The customer will be informed of this during the ordering process before finalising the savings plan.
  5. The deduction of a cash discount requires a separate agreement in writing.
  6. Delivery charges are displayed to the customer during the ordering process before the order is placed.
  7. In the event of a valid cancellation, the customer shall bear the direct costs of returning the goods.
  8. If the customer fails to make payment after the due date, they shall be in default following a reminder. If a specific or determinable payment deadline has been agreed, the statutory provisions regarding default shall apply. The statutory duties to provide information apply in relation to consumers.
  9. The customer is only entitled to set-off if their claim has been legally established, is undisputed or has been acknowledged by TISSO Naturprodukte GmbH.
  10. Discounts, savings plan discounts, volume discounts, promotional vouchers and other price reductions may only be combined if this is expressly stated in the relevant offer.

§ 5 Retention of Title

  1. The goods delivered shall remain the property of TISSO Naturprodukte GmbH until full payment has been made.
  2. Should the customer fail to fulfil their contractual obligations (default on payment, etc.), the statutory rights of TISSO Naturprodukte GmbH, in particular the right to rescind the contract, rights of retention and claims for damages, shall remain unaffected.
  3. Whilst the retention of title remains in force, the customer may neither sell the goods nor otherwise dispose of the property of TISSO Naturprodukte GmbH.
  4. If the customer is a business, they must inform TISSO Naturprodukte GmbH immediately in writing if, prior to full payment for the delivered goods, these goods are subject to attachment or other interference by third parties. With regard to consumers, this obligation applies only insofar as it is possible and reasonable for the consumer to provide such notification. The statutory rights of TISSO Naturprodukte GmbH remain unaffected.

§ 6 Storage of Products

The customer is obliged to handle the goods with care. In order not to impair the condition of the goods, the customer is obliged to store them in a suitable, cool and dry place. The customer shall have no claim in this regard if any damage to the goods is attributable to unsuitable storage by the customer.

§ 7 Liability for Defects

  1. Consumers are entitled to the statutory rights in respect of defects. Consumers are not obliged to report obvious defects within a specific period in order to retain their statutory rights in respect of defects.
  2. If the customer is a trader within the meaning of the German Commercial Code (HGB), the obligations to inspect and give notice of defects under § 377 HGB shall apply. In this case, obvious defects must be reported immediately upon receipt of the goods.
  3. The mere incompatibility of a defect-free product does not constitute a material defect. The customer's statutory rights, in particular in the event of defects or where there is good cause within the framework of a savings plan, remain unaffected.

§ 8 Savings Plans

  1. The customer may take out a savings plan for products marked as such. A savings plan is a contract for the regular monthly delivery of products selected by the customer for the minimum term chosen during the ordering process. Savings plans are offered with 2, 4 or 7 monthly deliveries.
  2. During the selected minimum term, the customer is obliged to accept and pay for the agreed deliveries. The statutory right of withdrawal, statutory rights in respect of defects and the right to terminate the contract for good cause remain unaffected.
  3. It is not possible to change the products agreed in the savings plan during the minimum term, unless expressly agreed otherwise in individual cases.
  4. The savings plan shall initially run for the minimum term selected by the customer. The customer may, even during the minimum term, state that the savings plan is to end upon expiry of the selected minimum term. Upon expiry of the selected minimum term, the savings plan is extended for an indefinite period, provided it has not been terminated or the customer has opted, at the time of concluding the contract, for termination after the agreed number of deliveries. After the minimum term has expired, the customer may terminate the savings plan at any time with a notice period of no more than one month.
  5. The right of both parties to terminate the contract extraordinarily for good cause remains unaffected. Good cause may exist, in particular, in the event of proven incompatibility of the delivered product, the death of the customer, permanent relocation to a country to which no deliveries are offered, or other circumstances that make it unreasonable for a party to continue the savings plan.
  6. Monthly deliveries shall be made on the scheduled dispatch or trigger date specified in the ordering process, in the customer account or in the order confirmation, plus the delivery time stated in each case. A specific delivery date is not guaranteed, unless expressly agreed otherwise.
  7. The discounts stated in the relevant offer apply to savings plans. Unless otherwise specified in the offer, the following savings plan discounts apply: Product group A: 5 per cent for 2 months, 10 per cent for 4 months, 15 per cent for 7 months; Product group B: 2.5% for 2 months, 5% for 4 months, 7.5% for 7 months.
  8. Savings plan discounts cannot be combined with volume discounts, promotional vouchers or other price reductions, unless otherwise stated in the relevant offer.
  9. If the customer is in arrears with payment for a savings plan delivery or refuses to accept a delivery without valid reason, TISSO Naturprodukte GmbH is entitled to suspend further deliveries until outstanding debts have been settled or until it is clear that the customer is willing to accept the delivery. Statutory rights, in particular the right to withdraw, extraordinary termination for good cause and compensation for damages, remain unaffected.
  10. If the savings plan was taken out via the online shop, notice of termination may also be given using the termination function provided in the online shop.

§ 9 Volume Discounts

  1. Volume discounts apply exclusively to one-off orders for larger quantities in a single order. They do not constitute a regular supply arrangement or a savings plan. The volume discount applies exclusively to identical products.
  2. Volume discounts cannot be combined with savings plan discounts, promotional vouchers or other price reductions, unless otherwise stated in the relevant offer.
  3. Volume discounts apply only to a one-off bulk order. If the customer wishes to receive regular monthly deliveries, a savings plan must be taken out.

§ 10 Promotional Vouchers

  1. Vouchers issued free of charge by TISSO Naturprodukte GmbH as part of promotional campaigns with a specific period of validity, which cannot be purchased by the customer (hereinafter "promotional vouchers"), may only be redeemed in the TISSO Naturprodukte GmbH online shop and only during the specified period.
  2. Individual products may be excluded from the voucher promotion if a corresponding restriction is specified in the terms of the promotional voucher.
  3. Promotional vouchers can only be redeemed before the order process is completed. Subsequent offsetting is not possible.
  4. Only one promotional voucher may be redeemed per order. Promotional vouchers cannot be combined with savings plan discounts or volume discounts, unless otherwise stated in the relevant voucher or offer.
  5. The value of the goods must be at least equal to the value of the promotional voucher. Any remaining credit will not be refunded by TISSO Naturprodukte GmbH.
  6. If the value of the promotional voucher is insufficient to cover the order, one of the other payment methods offered by TISSO Naturprodukte GmbH may be selected to settle the difference.
  7. The value of a promotional voucher will not be paid out in cash nor will it accrue interest.
  8. The promotional voucher will not be refunded if the customer returns goods paid for in full or in part using the promotional voucher under their statutory right of withdrawal.

§ 11 Liability

  1. TISSO Naturprodukte GmbH shall be liable without limitation for damage resulting from injury to life, limb or health arising from a breach of duty by TISSO Naturprodukte GmbH, its legal representatives or vicarious agents.
  2. TISSO Naturprodukte GmbH shall also bear unlimited liability for damage resulting from an intentional or grossly negligent breach of duty by TISSO Naturprodukte GmbH, its legal representatives or vicarious agents.
  3. In the event of a breach of essential contractual obligations due to slight negligence, TISSO Naturprodukte GmbH shall only be liable for foreseeable damage typical of the contract. Essential contractual obligations are those obligations the fulfilment of which is essential for the proper performance of the contract and on the observance of which the customer may regularly rely.
  4. In all other respects, liability for damage caused by slight negligence is excluded.
  5. Liability under the Product Liability Act and liability arising from guarantees given remain unaffected.
  6. The above liability provisions also apply in favour of the legal representatives and vicarious agents of TISSO Naturprodukte GmbH if claims are asserted directly against them.

§ 12 Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party nominated by you (other than the carrier), took possession of the last item. Notwithstanding the above, in the case of a contract for the regular supply of goods over a specified period, the withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took possession of the first item of goods.

To exercise your right of withdrawal, you must inform us (TISSO Naturprodukte GmbH, Eisenstr. 1, D-57482 Wenden, Germany, Fon +49 2762 – 98360, Fax +49 2762 – 9836 10, Email: info@tisso.de) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You may use the withdrawal form available on our website tisso.de for this purpose, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period expires.

Consequences of Exercising the Right of Withdrawal

If you withdraw from this contract, we shall refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs arising from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will make this refund using the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You must return or hand over the goods without undue delay and, in any event, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. Returns must be sent exclusively to the following address:

TISSO Naturprodukte GmbH, Eisenstr. 1, D-57482 Wenden, Germany.

The deadline is met if you post the goods before the end of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to ascertain their nature, characteristics and functioning.

Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal expires early in the case of contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been broken after delivery.

§ 13 Returns

Once the statutory withdrawal period has expired, there is no right to return or exchange goods that are free from defects. Goods may only be returned or exchanged following prior agreement in writing with TISSO Naturprodukte GmbH. Exchanges or credit notes will only be issued for goods that are in a saleable condition and are no more than six months old. In the case of voluntary returns, TISSO Naturprodukte GmbH may charge a handling fee amounting to 30 per cent of the value of the goods, with discounts and cash discounts already included. The customer's statutory rights, in particular rights relating to defects, remain unaffected.

§ 14 Data Protection

Information regarding the processing of personal data, in particular in connection with orders, customer accounts, payment processing, savings plans and service providers used, is set out in the privacy policy of TISSO Naturprodukte GmbH, which is available in the online shop.

§ 15 Final Provisions

Contracts between TISSO Naturprodukte GmbH and the customer shall be governed by the law of the Federal Republic of Germany, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. In relation to consumers, this choice of law shall apply only insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

§ 16 Severability Clause

Even if individual provisions of the contract are legally invalid, the remaining provisions shall remain binding. Where applicable, the invalid provisions shall be replaced by the relevant statutory provisions.

TISSO Naturprodukte GmbH Eisenstr. 1 D-57482 Wenden Fon +49 2762 – 98360 info@tisso.de www.tisso.de