Refund policy

A. Withdrawal instructions

Introduction

Consumers have a right of withdrawal as set out below. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed profession:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last item of goods.

By way of derogation, for a contract for the regular delivery of goods over a fixed period, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the first item of goods.

To exercise your right of withdrawal, you must inform us (TISSO Naturprodukte GmbH, Eisenstraße 1, 57482 Wenden, Germany, phone: +49 (0) 2762 – 9836 - 0, email: info@tisso.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

You can also exercise your right of withdrawal online on our website at https://www.tisso.de/apps/widerruf. If you use this online function, we will send you an acknowledgement of receipt without delay on a durable medium (e.g. by email), stating the content of your withdrawal and the date and time it was received.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund to you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will make this refund using the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged any fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.

Returns may only be sent to the following address:
TISSO Naturprodukte GmbH, Eisenstraße 1, 57482 Wenden, Germany.

The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value results from handling the goods in a way that is not necessary to check their nature, characteristics and functioning.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal expires early in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.

General notes

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not return the goods to us carriage unpaid.
3) Please note that points 1–2 above are not a precondition for effectively exercising the right of withdrawal.

B. Withdrawal form

If you wish to withdraw from the contract, please complete this form and send it back to us.

To

TISSO Naturprodukte GmbH
Eisenstraße 1
57482 Wenden
Germany

Email: info@tisso.de

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is submitted on paper)

_________________________
Date

(*) Delete as appropriate